Lockene Inc. d/b/a Lockene(“Lockene”/“we”/“us”/“our”) owns and operates the website located at https://lockene.us/ (the “Website”), and any subdomains used in connection with or related to the same, and the Lockene mobile application (the “App”), as well as the e-commerce site located at https://mistrichacha.com/. Lockene is committed to protecting your privacy. This Privacy Policy describes how we collect, store, use and distribute information about information about identifiable individuals and information which can be used to identify an individual (“Personal Information”) through the Website, App and Service (as defined in our Terms of Service). Our Service is provided to business customers who have registered for an account with us (“Account Owners”) and any information collected via the Website, App and Service from or about Account Owners’ employees, their own customers (“end users”) and contractors will be made available to the applicable
Account Owner and will be used by such Account Owner according to their own privacy policies.

This Privacy Policy covers the activities of Lockene but does not apply to the practices of companies and other third parties that we do not own or control, including our customers and third parties that offer products or services to customers linked or made available through our Service. You are responsible for ensuring that you have obtained the necessary authorizations and consents for any Personal Information you make available to us for use in accordance with this Privacy Policy, in particular, our customers represent and warrant to Lockene that they have the necessary rights under applicable law or have obtained the necessary consents from each end user whose Personal Information is provided by that customer to Lockene in order to allow Lockene to use, disclose, and otherwise process such Personal Information for the purposes described in this Privacy Policy in the manner described in this Privacy Policy.

Personal Information about our Customers’ End Users
We may process Personal Information about our customers’ end users, such as their name, phone number, address, and payment information in connection with transactions processed or data stored by our customers. End users should contact our customers with any questions or requests to exercise their privacy rights. customers through our Service. We process this information as a service provider, or data processor, on our customers’ behalf, in accordance with our agreements with our customers. End users should contact our customers with any questions or requests to exercise their privacy rights.

What we Collect?

Set out below are the ways in which we may collect Personal Information

Personal Information we Collect from our Customers.
We may collect registration data such as your full name and email address as well as business contact information of individuals who work for our customers (i.e., field service companies that use the Service to manage aspects of their business and transactions) in order to communicate with those customers about their business relationship with Lockene. We may also collect payment credentials or related information from our customers in order to allow those customers to pay Lockene for services procured by such customers or in order to remit to such customers their share of transaction fees collected from end users. You have the ability to take/upload photos, notes and other content to the Website, App, and/or Service such as a photo and description of a job that you have completed. The content that you make available will be accessible to the Account Owner.

Logs :
Our servers automatically record information created by your use of our Services to help us diagnose and fix technical issues, and to improve the overall quality and user experience of our Services. Logs may include information such as your IP address, browser type, operating system, details of how you used our Service (such as the functions you asked our Service to perform), diagnostic information related to the Services (such as crash activity reports), the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. Please see further below for more information on this.

Cookies and Similar Tracking Technologies:
We use technologies like cookies, pixel tags and similar tracking technologies to gather information about how you are interacting with the Services, which may include identifying your IP address, browser type, and referring page. Please see further below for more information on this.

Employee and Contractor Candidate Information.
When we seek candidates for potential jobs or contracting engagements with Lockene, we collect information that those candidates choose to provide to us when applying, which may include contact information, education and employment history, credentials, place of residence, and other information the candidate believes to be relevant. For people who become our employees or contractors, we will typically retain the information provided by those
candidates in the application process along with additional information to manage  their employment or contractor relationship with us, including, without limitation, information related to income tax reporting and withholding and enrollment in Lockene benefit plans (in each case, to the extent applicable for the relevantrelationship). 

Use of Personal Information.
Lockene uses the Personal Information described above to:
● provide, operate, maintain, and improve the Website, App, and/or Service;
● account administration, billing, verification, and authentication purposes and to contact you in relation to the same;
● send technical notices, updates, security alerts, and support and administrative messages;
● facilitate transactions and send related information to the relevant transaction participants, including confirmations and invoices;
● respond to comments, questions, and requests, and provide customer service and support;
● communicate with you and provide news or information about us;
● investigate and prevent fraudulent transactions, unauthorized access to the Website, App, and/or Service, and other illegal activities;
● monitor and analyze trends, usage, and activities in connection with the Website, App, and/or Service, including generating aggregated and anonymized statistics and disclosing industry trends to third parties which are derived from use of the Service but do not include any Personal Information;
● conduct business and contractual relationships that we have with various persons and companies (such as customers, suppliers, partners, and employees); 
● for other purposes which we will notify you about and seek your consent.


Lockene Payments. If you register for, or otherwise use, the Lockene Payments service, we may collect additional information from you, including certain account information. We will also collect certain payment and other personal information from your end users, subject to the terms of your own privacy policy and our customer agreement. 

Because our payment service is provided by a third-party service provider, Stripe, by signing up for and/or using Lockene Payments, you are also agreeing to the terms of the Stripe Privacy Policy (see further www.stripe.com/ca/privacy). Any personal information that you provide to Stripe about you or your end users will be treated in accordance with the terms of the Stripe privacy policy. 

If we plan to use your Personal Information in future for any other purposes not identified above, we will only do so after informing you by updating this Privacy Policy. See further the section of this Privacy Policy entitled ‘Amendment of this Policy’.


Location Data Generally.
If you download the App, the App will request access to your device location. If you grant the App access to your device location, we will be
able to track the physical location of your device using GPS. We use this information to provide the Service. You can remove the App’s access to your device location at any time by changing your privacy settings on your device. Not enabling access to your device location may limit the features and functionality of the Service that you can use. Location data will be available to the Account Owner, account administrators, and to Lockene.

Location Data:
Security Tracking. Location data is automatically tracked for fraud prevention purposes (e.g., to potentially identify unauthorized access to your
account) and unusual patterns or location data that is flagged by the Security Services may be notified to the Account Owner/applicable administrators. In the
event of high-risk activity flagged by the Security Services, your account may be temporarily disabled to protect against fraudulent activity through your account. We will notify you if we take this action and will provide information on how to verify your account and unblock access to the same.

Time Tracking.
You may use the time tracking functionality in the App to track how long it takes you to complete a work task. Time tracking functions may also use
location data, if enabled. Such information will be made available to the Account Owner, account administrators, and to Lockene in our logs.

We collect and use various metadata derived from your use of the Service. For example, if you take a photo using the App, we also collect the time that
such photo was taken. Such metadata will also be made available to the Account Owner.

Third-Party Services.
In addition to the tracking technologies we place, other companies may set their own cookies or similar tools when you visit our Website or
use the App and/or Service. This includes third-party analytics services, including but not limited to Google Analytics (“Analytics Services”), that we engage to help analyze how users use the Website, as well as third parties that deliver content or offers and third-party fraud detection and prevention services (“Security Services”) that we engage to help predict and prevent fraudulent activities on the Website and Services. We may receive reports based on these parties’ use of these tools on an individual or aggregate basis. We use the information we get from Analytics Services only to improve our Website and Services and the use of information from Security Services will be used in accordance with the terms of the Account Security and Fraud Prevention Terms. The information generated by the cookies or other technologies about use, access to and the location of such use and access by you and others with access to your Lockene account and to our Website and Services (the “Analytics Information”) is transmitted to the Analytics Services and Security Services. The Analytics Services use Analytics Information to compile reports on user activity and the Security Services use Analytics Information within digital products and tools including an AI-driven real time machine learning software platform which analyzes and aggregates data to identify risk patterns and predict fraudulent activities. The Analytics Services may also transfer information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Services’ ability to use and share Analytics Information is restricted by such Analytics Services’ terms of use and privacy policy. By using our Website, App, and/or Service, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. For a full list of Analytics Services, please go to https://getLockene.com/subprocessors (collectively “Sub-Processors”).

System Logs, Cookies and Similar Tracking Technologies.
Cookies and similar tracking technologies are used by us to track content usage and traffic on the Website and App. A cookie is a feature of your web browser that consists of a text file that is placed on your hard disk by a web server. Cookies and similar tracking technology help us compile aggregate statistics about usage of the Website and App, such as how many users visit the Website, how long users spend viewing the Website, and what pages are viewed most often. This information is used to improve the content of the Website and App. You can set your browser to notify you when you are sent a cookie. This gives you the chance to decide whether or not to accept it. If you disable cookies, you may not be able to take advantage of all the features of the Website, App, and/or Services. Your IP address is reported by your web browser whenever you visit a page on the Website. This information is recorded together with your registration information on our databases.

How We Respond to Do Not Track Signals.
We do not currently respond to “do not track” signals or other mechanisms that might enable consumers to opt out of tracking on our Website.


Service Providers and Business Partners.
We may from time to time employ third parties to perform tasks for us and we may need to share Personal Information (including account information) with them to perform those tasks. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary for them to perform the relevant tasks for us. The third parties we currently engage include third-party companies and individuals employed or contracted by us to provide certain capabilities within the Services and for certain general business functions, including the provision of database management, payment processing, and customer relationship management tools, including the Sub-Processors.

Business Transfers.
If our business (or substantially all of our assets) are acquired by a third party, or if we go out of business, enter bankruptcy, or go through some other change
of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law. Your Personal Information may also be transferred in connection with due diligence for any such transactions. In all cases, if any such transactions occur, your Personal Information will remain subject to the restrictions and protections set forth in this Privacy Policy.

Payment Processors. When you provide credit card or other payment information to pay for Lockene subscriptions, your credit card and financial information is processed by a third-party subscription management provider. Lockene does not store and does not have access to detailed credit card information. If you use Lockene Payments, as further described in our Terms of Service, your payment information and payments will be processed by Stripe and such information and processing will be subject to Stripe’s own legal agreements which you should read carefully. As Required by Law. We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:

● satisfy any applicable law, regulation, legal process, or governmental request (including in pursuant to subpoenas, civil investigative demands, or similar processes);
● enforce our contracts or user agreements, including investigation of potential violations hereof; and
● detect, prevent, or otherwise address fraud, security, or technical issues.
The above may include exchanging information with other companies and organizations for fraud protection, spam/malware prevention, and know-your-customer purposes. Not with standing the general terms of this policy, the collection, use, and disclosure of Personal Information may be made outside of the terms of this Privacy Policy to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders (including in respect to depositions, interrogatories, subpoenas, civil investigative demands, and other court or regulatory-mandated discovery processes).


We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable data, account recovery, or if required by law. All retained personal information will remain subject to the terms of this Privacy Policy. If you request that your Personal Information be removed from our databases, it may not be possible to completely delete all your Personal Information due to technological and legal constraints.

Access & Accuracy.
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to
have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information although, in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner. We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete, or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service. Amendment of this Policy. We reserve the right to change this Privacy Policy at any time. If we decide to make any material changes to this Privacy Policy in the future, including how we use your Personal Information, we will send you an email or in-App notification. Any non-material change (such as clarifications) to this Privacy Policy will become effective on the date the change is posted and any material changes will become effective 30 days from their posting on the Website or App, unless expressly acknowledged by you at an earlier date. Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you. The date on which the latest update was made is indicated at the top of this document. Your continued use of the Website, App, and/or Service signifies your acceptance of any changes. You should consult this Privacy Policy regularly for any changes.

Contact Us.
If you would like to access your information or would otherwise like to exercise any of your rights in respect of your Personal Information (whether as set out above or otherwise), if you have any questions, comments, or suggestions, or if you find any errors in our information about you,
please contact us at:info@lockene.in